(P1 - EXTRA 1 YEAR WARRANTY) How can I enjoy extra 1 year warranty?
- New Member = You need to sign up for our P1 membership (here) and pay a membership fee of RM12. Upon successful sign up, login to your account and start to make the purchase in order to ensure that your purchase entitles for the Extra 1 Year Warranty.
- Existing Member = You need to ensure that you login to your account and start to make the purchase in order to ensure that your purchase entitles for the Extra 1 Year Warranty.
What is the warranty for this HUAWEI 12 Hours Online Exclusive Flash Sale?
- Non P1 member = Customer who is non P1 member will only entitle 1-year manufacturer warranty for smartphone, earbuds & earphones in this campaign.
- P1 member = Customer who is already an active P1 member will enjoy 1-year manufacturer warranty, and on top, addition 1-year P1 warranty from senQ (1 year + 1 year) for smartphone, laptop and speaker in this campaign.
After purchasing and receiving my device, how do I activate the warranty?
- The warranty of the device will start after the order has been invoiced and as of when the device has been activated.
Can I change the device color during store pick up?
- Yes, you can. Just inform our sales partner for the change of colour and they'll assist you with the exchange process. However, it is strongly dependent on stocks availability.
(0% INTEREST INSTALMENT) Can I pay the balance amount of my purchase via Instalment?
- No. You will need to make full payment while visit the purchase online for up to 36 months 0% Interest Instalment payment via all major banks.
(ACCESSORIES) During store pick-up, can I purchase HUAWEI 12 Hours Online Exclusive Flash Sale related accessories?
- Yes you can, all you need to do is to speak to our in-store sales personnel or call to Customer Care Centre for any inquries.
(VCARE) What is VCARE?
- VCare is an optional extended warranty provided by senQ for our P1 members. The extended warranty cover an additional 2 years on top of all warranty stated above, meaning a total of 4 years warranty coverage for selected SHARP TV. However, P1 members are required to purchase VCare in order to extend the warranty during purchase.
(VCARE) During store pick-up, can I purchase V-Care for HUAWEI 12 Hours Online Exclusive Flash Sale items?
- Yes you can, however during your online purchase, you need to ensure that you login to your P1 account to make the purchase. Any P1 sign-up during store pick-up, benefits will not be extended to the purchase online. Same applies on V-Care purchase.