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All prices are inclusive of 6% GST (where applicable)
All prices are inclusive of 6% GST (where applicable)

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Cancellation, Return, Exchange & Refund

You can cancel an order by cancelling it from your cart, writing an email to ccc@senheng.com.my or call to our customer careline at 03-9281 4040.
You can return the item by sending it to your nearest senQ showroom for small items. For large appliances, we will assign a driver to pick the item from your doorstep.
You can return it or request for an exchange upon receiving the order. Most orders are returnable within 7 calendar days upon receipt if they are incorrect, damaged or defective.
  • Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
  • Damaged: The item is found to be damaged upon receipt.
  • Defective: The product is not functioning as described by the manufacturer.

*Certain items are not eligible to be returned or refunded, such as fridge and washing machine due to hygiene issues.

Returned items must meet the following requirements:
  • The item must be shipped back to us within 7 calendar days upon receipt (as proved by the postal or courier receipt).
  • Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
  • Item must be unused or hasn’t been installed.
  • All securely sealed items must not be opened, especially electronic items (unless our service centre can ascertain that they were found defective at the time of opening).
Should you request for a refund after cancelling or returning your order, the process will take up to 14 working days upon the date of cancellation or return.
210.5.45.21