By participating in the Campaign and with every purchase of OPPO Reno5 Series at senQ.com.my, customer will be entitled for one unit (1) of OPPO Reno5 Series + one unit (1) of OPPO Enco W11 + one unit (1) of OPPO Reno5/5 Pro casing. The registed email address submited to ANY other platforms for the OPPO Reno5 Series campaign will be counted as one entry (1) ONLY. This OPPO Reno5 Series First Sales Campaign is limited to first come, first served basis and while stocks last.
The Campaign will run from 27th Jan 2021, 12:00:00 to 31th Jan 2021, 23:59:59. senQ reserves the right to shorten, extend or cancel the Campaign Period without prior notice.
The Promotion is open to all Malaysian Citizens of 18 years old and above (as at 27th Jan 2021 with Malaysia Identity Card; except senQ’s employees (and their immediate families), its related agencies, retailers and dealers.
One Customer is only entitled to order one (1) unit of OPPO Reno5 OR one (1) unit of OPPO Reno5 Pro only.
Customer acknowledges, understands and agrees that all transactions are between Customer and iPay88.
Customer is not allowed to cancel the order, change the selected device color or model and the selected store once Customer has successfully completed and confirmed the transaction via iPay88.
Delivery & Collection:
The collection period of the OPPO Reno5 Series will be from 27th Jan 2021 onward.
Senheng Electric (KL) Sdn Bhd reserves the right to change or revise or any part thereof or any part of the applicable terms and conditions from time to time, with or without any prior notice.
(P1 - EXTRA 1 YEAR WARRANTY) How can I enjoy extra 1 year warranty?
New Member = You need to sign up for our P1 membership (here) and pay a membership fee of RM12. Upon successful sign up, login to your account and start to make the purchase in order to ensure that your first sales entitles for the Extra 1 Year Warranty.
Existing Member = You need to ensure that you login to your account and start to make purchase in order to ensure that your purchase entitles for the Extra 1 Year Warranty.
What is the warranty for this OPPO Reno5 Series First Sales?
Non P1 member = Customer who is non P1 member will only entitle 1-year manufacturer warranty for smartphone in this campaign.
P1 member = Customer who is already an active P1 member will enjoy 1-year manufacturer warranty, and on top, addition 1-year P1 warranty from senQ (1 years + 1 year) for smartphone in this campaign.
After purchasing the first sales and receiving my device, how do I activate the warranty?
The warranty of the device will start after the order has been invoiced and as of when the device has been activated.
Can I change the device color during store pick up?
Yes, you can. Just inform our sales partner for the change of colour and they'll assist you with the exchange process. However, it is strongly dependent on stocks availability.
(0% INTEREST INSTALMENT) Can I pay the balance amount of my first sales via Instalment?
No. You will need to make full payment while visit the purchase online for up to 24 months 0% Interest Instalment payment via all major banks. Example: If you paid RM300 deposit, you can make balance payment at ANY of our showroom with Instalment Plan.
(ACCESSORIES) During store pick-up, can I purchase OPPO Reno5 Series related accessories?
Yes you can, all you need to do is to speak to our in-store sales personnel or call to Customer Care Centre for any inquries.
(VCARE) What is VCARE?
VCare is an optional extended warranty provided by senQ for our P1 members. The extended warranty cover an additional 2 years on top of all warranty stated above, meaning a total of 4 years warranty coverage for OPPO Reno5 Series. However, P1 members are required to purchase VCare in order to extend the warranty during purchase.
(VCARE) During store pick-up, can I purchase V-Care for OPPO Reno5 Series?
Yes you can, however during your purchase, you need to ensure that you login to your P1 account to make the purchase. Any P1 sign-up during store pick-up, benefits will not be extended to the purchase. Same applies on V-Care purchase.