What items are eligible for store pickup in 60 min?
Items that are labeled "O2O" are eligible for store pickup in 60 min.
How do I know if my order is ready for pickup?
Customers will be sent an email given that the order is ready for pickup. Typically, it will be ready in 60 mins if the order is placed during store hours, but on the off chance that the selected store is closed, your order will then be postponed until the store is reopened. It is highly advised that customers check their selected showroom's working hours as the hours may vary based on location.
What do I need to bring for the store pickup?
You can use your order ID and the confirmation email we've sent you as proof-of-purchase.
How do I know which showroom to go for pickup?
Upon placing your order, you will be given the option to select showroom nearest to you for pickup.
Which area of the shop should I go to for my pickup?
Customers may approach any of our staff and they will assist you accordingly.
Vouchers' Terms & Conditions
RM50 voucher are only applicable for purchase above RM250 in showroom.
Voucher is only entitled for all pick up order between 1-14 December 2020.
Vouchers is only valid and applicable until 31 December 2020.
Voucher(s) is not exchangeable for cash.
Voucher(s) is exclusively for in-store purchase & redeem only.
Voucher(s) is not applicable to any clearance or re-opening promotion.
Voucher(s) can be used alongside the brand voucher.
Voucher(s) is not refundable.
Expired Voucher(s) will be voided and is not renewable.
Each voucher is redeemable as per transaction only.
Voucher(s) is not valid in conjunction with other promotions voucher or discounts.
Voucher(s) is not valid for partial redemption and not refundable for any unused balance.
If the purchase value exceeds the voucher value, the balance is to be paid by customer.
Voucher(s) is not transferable and can be utilized by the rightful PlusOne member only.
senQ reserves the right to change, modify or amend the conditions herein at any time without prior notice.
Combination of Members’ day voucher and Christmas voucher is NOT ALLOWED.
To be entitled to our RM 50 voucher, customers would need to have placed their order with the O2O label, during our 1 - 14 Dec promo period with the store pickup option chosen.