Overview
Senheng Affiliate Program enables participants to promote a variety of products from brands available on the Senheng App. Affiliates earn Commissions on Qualified Sales driven through their unique referral links. By joining, you agree to these terms and conditions.
These Terms and Conditions form an integral part of the Senheng Affiliate Program Agreement and supplement the Senheng Terms of Service and other applicable Senheng Policies. By participating in the Senheng Affiliate Program, you agree to comply with these terms, along with all other policies outlined on the Senheng App and website.
Senheng reserves the right to update or modify these Terms and Conditions, policies, and Commission structures at any time at its sole discretion. Changes to these Terms and Conditions will take effect at the latest one (1) day from notification to affiliates. Continued participation implies acceptance of revised terms.
Affiliates are responsible for reviewing updates, policy changes, and Commission adjustments. Continued participation in the program after any changes take effect will be considered acceptance of the updated terms. If the affiliate does not agree with any modifications, they must discontinue participation in the Senheng Affiliate Program, and the Agreement will be terminated.
This Agreement is limited to individuals legally eligible to enter into contracts under applicable laws. Affiliates represent and warrant that:
i) They have full authority to enter into and fulfill their obligations under this Agreement.
ii) Any information provided to Senheng is, and will remain, accurate, up to date, and complete at all times.
By joining the Senheng Affiliate Program, affiliates acknowledge their rights and obligations under these terms and agree to abide by all program requirements.
1. Definitions
1.1 Account Balance: The account maintained by Senheng where payments of accumulated and unpaid Commission Fees or other amounts due and payable to Affiliate under the Program will be made.
1.2 Affiliate(s): Participant(s) approved to promote products available on the Senheng App, Senheng website, or senQ website, excluding those under the Redeem category, through referral links.
1.3 Affiliate Links: A unique URL from Senheng that Affiliates use to promote Products, track sales, and earn Commissions.
1.4 Chargebacks: Refunded or canceled sales that are ineligible for Commission.
1.5 Commission(s): A monetary reward earned by Affiliates for Qualified Sales made through Affiliate Links
1.6 Platform: Refers to any online channels, websites, applications, or digital interfaces through which Affiliates may promote Senheng products using their unique referral links, including but not limited to social media platforms, blogs, websites, and messaging services.
1.7 Product(s): Any eligible item listed on the Senheng App, Senheng website, or senQ website, excluding those under the Redeem category, offered by sellers for sale to buyers. (Subject to change).
1.8 Program: Refers to the Senheng Affiliate Program, including all related campaigns, initiatives, benefits, and Commission structures, as governed by these Program Terms and Conditions.
1.9 Program Platform: Refers to all digital platforms specifically related to the Senheng Affiliate Program, including the Senheng App, the Senheng website (www.senheng.com.my) and the senQ website (www.senq.com.my), as well as any other platforms designated by Senheng for the operation and management of the Affiliate Program.
1.10 Program Terms and Conditions: Refers to the terms, conditions, policies, and guidelines governing participation in the Senheng Affiliate Program, including all rules, requirements, and obligations outlined herein and any subsequent amendments or updates as determined by Senheng.
1.11 Qualified Sale(s): A purchase made on the Senheng App or Senheng and senQ website via an Affiliate’s unique link, excluding returns, refunds or cancellations.
1.12 Senheng: Refers to SENHENG ELECTRIC (KL) SDN. BHD.
1.13 Senheng Platform: Refers to all official digital and physical platforms owned, operated, or managed by Senheng Electric (KL) Sdn Bhd and S Ecosystem (M) Sdn Bhd, including but not limited to websites, mobile applications, social media accounts, and physical retail stores.
1.14 Term: The meaning set forth in Section 12.1.
1.15 Territory: The territory in which the Senheng entity that is engaging the Affiliate is domiciled.
2. Eligibility
2.1 Open to individuals who are registered as PlusOne members.
2.2 Participants must be at least 18 years old and legally eligible to participate.
2.3 Any person applying to be an Affiliate shall provide any information requested by Senheng and shall ensure such information is true, accurate and complete, for the purpose of registration for the Program. Any false or inaccurate information submitted to Senheng shall be deemed as grounds for termination of this Program. Senheng may accept or reject the applicant’s application at its sole discretion and for any reason.
3. Enrollment and Account Management
3.1 Affiliates must complete the registration process with accurate information, ensuring it matches the details used when signing up on the Senheng App.
3.2 Affiliates are responsible for keeping their account details up to date and secure.
3.3 Each PlusOne membership number is eligible for a single registration within the Senheng Affiliate Program.
3.4 Multiple registrations using the same PlusOne number are not permitted.
3.5 Any attempt to register a previously used PlusOne number will result in a system error, and the duplicate registration will be invalid.
4. Tools and Support
4.1 Affiliates receive access to a dashboard for tracking clicks, conversions, and Commissions.
4.2 Dedicated affiliate support is available via email - affiliate@seco.com.my - for any inquiries or technical assistance.
5. Affiliate Responsibilities
5.1 Affiliate will not engage in any unconscionable, false, deceptive, misleading, or fraudulent conduct. Affiliate will not advertise substances, services, products, or materials that violate applicable laws. Senheng shall have the absolute discretion and authority to make any request for any removal of any content, material, or other media placed or displayed by the Affiliate under its performance of these Program Terms and Conditions and Affiliate shall act upon Senheng’s request immediately.
5.2 Content produced by Affiliates is owned exclusively by the Affiliates. Affiliate hereby grants Senheng and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, copy, distribute, republish, transmit, modify, adapt, create derivative works of, publicly display, and publicly perform such content on, through or in connection with the Senheng Platform or the Program, in any media formats and through any media channels, including, without limitation, for promoting the Program without need of attribution and Affiliate agrees to waive any moral rights (and any similar rights in any part of the world) in that respect. 5.3 Affiliate shall abide by requirements imposed by the Malaysian Code of Advertising Practice (“MCAP”) and/or any other applicable rules or regulations. If Senheng becomes aware of advertising or other campaigns facilitated through the Program Platform or Platform that do not comply with the MCAP and/or any other such applicable rules or regulations, Senheng shall have the right (exercise at its sole discretion) to require the applicable Affiliate(s) to suspend provision of the Affiliate Services. 5.4 Uphold anti-bribery standards by refraining from offering or accepting any form of bribe or improper incentive to influence performance or decisions.
6. Products and Promotions
Affiliates may promote eligible products listed on the Senheng App, excluding those under the Redeem category.
7. Services By Senheng
7.1 Senheng shall operate the Program Platform and the services offered thereon, such as the provision of product feeds, on a best efforts basis. Senheng shall not be required to provide error-free and interruption-free availability of the Program Platform. The level of quality and the correctness of Product descriptions on the Program Platform and on the csv files, etc. provided on the Program Platform, shall fall within the exclusive discretion of Senheng.
7.2 All activities of the Affiliate shall be logged via the Program Platform tracking system and made accessible to the Affiliate via statistics and reports.
7.3 Any typographical clerical or other error or omission in the Program Platform or other Senheng document shall be subject to correction without any liability for Senheng.
8. Chargebacks
8.1 If a customer requests and receives a refund for a purchase, the Commission earned from that transaction will be deducted. If the affiliate has already received the commission, the refunded amount will be deducted from future earnings.
8.2 Example Scenarios:
Scenario 1 - Refund After Commission Payout
Customer A makes a purchase through Affiliate B’s referral link.
Customer A later requests a refund, which is approved after the commission payout.
If another customer (Customer C) makes a purchase through Affiliate B’s link, the refund amount from Customer A’s order will be deducted from Affiliate B’s next commission payout.
Scenario 2 - Refund Before Commission Payout
Customer A makes a purchase through Affiliate B’s referral link.
Customer A later requests a refund, which is approved before the commission payout.
The commission from this sale will be rejected before the payout.
8.3 Senheng reserves the right to adjust Commission payments to reflect any chargebacks, refunds, or cancellations, ensuring commissions are only paid for completed and valid sales.
9. Commissions and Payments
9.1 Senheng shall pay the Affiliate a Commission on Qualified Sales.
9.2 Commissions are earned on confirmed purchases made via the Affiliate’s referral links.
9.3 All fees payable to an Affiliate shall be added to the Affiliate’s Account Balance on a monthly basis.
9.4 The Affiliate will be paid within thirty (30) days from the invoice.
9.5 Payments are made via bank transfer.
9.6 Affiliates are eligible to cash out earnings as long as the balance meets the minimum threshold of RM80.
9.7 If Affiliate's Account Balance is below the minimum threshold in a given payment period, Senheng reserves the right to withhold such amounts due to Affiliate until such payment period where Affiliate’s Account Balance has met the minimum threshold.
9.8 Senheng shall not make Commission payouts on, and reserves the right (at its sole and absolute discretion) to set-off, deduct or initiate chargebacks on transactions that were previously paid out (including to require Payee to transfer to Senheng any amounts that were previously paid out) or are currently in the payout process. Such transactions include but are not limited to:
(a) transactions that do not meet the requirements to be a Qualified Sale;
(b) fraudulent transactions identified manually or by means of a fraudulent order checking process;
(c) cancelled, incomplete, returned or refunded transactions;
(d) transactions involving any prohibited actions described in Section 10
9.9 The Commission structure may be modified at any time in order to incentivize best practices as provided for under Section 12.
10. Prohibited Practices
10.1 Affiliates must not:
(a) use unethical promotion methods like spam;
(b) engage in fraudulent activities to manipulate traffic or sales;
(c) offer or accept any form of bribe or improper incentive to influence results;
(d) without Senheng's prior written consent, be allowed to use EDMs to promote Senheng, the Program Platform or for any other purpose under this Agreement. The Affiliate will hold Senheng harmless in case of issues arising out of any EDM and guarantees it will take full and sole responsibility for any issues stemming from such EDM. The Affiliate is not allowed to use the brand ""Senheng"" within the e-mail address, within the URL, within the source code, and within the subject of the e-mail. The Affiliate has to make sure that it is clear that the e-mail comes from the Affiliate and not from Senheng directly. The e-mail has to be approved by Senheng before it is sent;
(e) advertise Senheng through social media activities (including but not limited to Facebook, Pinterest, Twitter) must be expressly approved by Senheng and may not include any Senheng trademarks, or display misleading content (i.e. that may not look like official Senheng social media activities) and any social media activities through the Facebook platform must be run through a ""Fan Page"" only and not through a ""Personal Page"" in accordance with Facebook policy;
(f) use offers, creative or brand names for competitions, lotteries and similar activities.
10.2 Affiliate will also not allow any third party to do the following:
(a) use robots or other automated query tools, computer generated search requests;
(b) fraudulent use of search engine optimization services to generate or conceal impressions, inquiries, clicks, or conversions that are fraudulent or invalid;
(c) apply Affiliate Links on Platform that contains Prohibited Content, or in torrent or streaming sites;
(d) apply Affiliate Links or advertise through any of Senheng’s social media channels or the social media channels of any Senheng’s Sellers/other affiliates to hijack traffic;
(e) providing social media channels of other Affiliates without consent to meet registration criteria;
(f) steal other Affiliate publishers' content and publish it as their own without asking for consent, and/or giving credit;
(g) use a bank account that is not registered under the Affiliate's legal name;
(h) commit any fraudulent acts, whether or not such fraudulent acts result in any financial gains or losses.
10.3 The Affiliate covenants that it has and will maintain all licenses, permits, approvals, registrations or the like, to perform the matters contemplated under this Agreement and that it shall carry out this Agreement in compliance with all applicable laws in Malaysia and any other applicable jurisdiction.
10.4 Actions for non-compliance. Without limiting any other action Senheng may take against the Affiliate, in the event the Affiliate is found to have breached any of its responsibilities under these Program Terms and Conditions, the Affiliate agrees that Senheng may, in its sole discretion, take the following actions against the Affiliate:
(a) issue warning letter/email to the Affiliate in respect of the Affiliate’s breach of responsibilities; and/or
(b) void all commissions payable to the Affiliate.
11. Liability and Indemnity
11.1 The total liability of Senheng under this Agreement shall not exceed the total of the Commissions paid to the Affiliate under this Agreement in the six months immediately prior to the event giving rise to the most recent claim of liability. 11.2 The aforementioned limitation of liability shall also apply to the personal liability of Senheng employees, representatives and executive bodies. 11.3 Senheng is not responsible for losses resulting from affiliate actions. 11.4 Affiliates agree to indemnify Senheng and its brand partners against damages caused by breaches of these terms. 11.5 Senheng will not, under any circumstances, be liable to affiliates for consequential, incidental, special, punitive, or exemplary damages arising out of or related to the transaction contemplated under these Program Terms and Conditions, including lost profits or loss of business. 11.6 Each provision of these Program Terms and Conditions that provides for a limitation of liability or exclusion of damages is intended to allocate the risks of this Agreement between the parties. This allocation is an essential element of the basis of the bargain between the parties. Each of these provisions is severable and independent of all other provisions of these program terms and conditions, and each of these provisions will apply even if these provisions fail their essential purpose.
12. Term of Agreement, Amendment and Termination
12.1 Term. These Program Terms and Conditions take effect on the date that Senheng approves Affiliate’s application to join the Program and continues to be in effect until terminated in accordance with Termination by Senheng.
12.2 Termination by Senheng. Senheng may unilaterally terminate these Program Terms and Conditions at its sole discretion and for any reason which Senheng deems appropriate and disable the Affiliate Links. Senheng may terminate these Program Terms and Conditions immediately and without any prior notice if Affiliate breaches its obligations under these Program Terms and Conditions.
12.3 Amendments and addenda to the Agreement shall be in writing.
12.4 Senheng reserves the right to update or modify these Program Terms and Conditions, policies, and Commission structures at its sole discretion, with at least one (1) day prior notification. Senheng shall not be responsible for ensuring that the communication is received by the affiliate. Continued participation in the program implies acceptance of the revised terms. In the event of disagreement, the affiliate's sole recourse shall be to terminate their participation in the program.
12.5 This Agreement may be terminated without any prior notice in case of violation by the Affiliate of any of its obligations or covenants under this Agreement.
12.6 Senheng reserves the right to withhold unpaid Commissions for a reasonable period of time following termination to account for possible Chargebacks.
12.7 Upon termination of this Agreement, all rights and obligations of the Parties will be extinguished, except for matters that expressly or by their nature are intended to survive.
