Terms & Conditions

The Samsung S23 Series Launching is organised by Senheng Electric (KL) Sdn. Bhd. The terms and conditions and the Privacy Policy posted on this site will be construed as the Terms and Conditions of this Campaign on which Senheng offers customer access to and use of this site for the purposes of this Campaign.

1. Each transaction only eligible for 1 unit of Samsung Galaxy S23 | S23+ | S23 Ultra
2. Each transaction only applicable for 1 unit voucher for Samsung Galaxy S23 | S23+ | S23 Ultra

Duration

• The Campaign will run from 24 Feb 2023, 00:00:00 to 31 Mar 2023, 23:59:59. Senheng reserves the right to shorten, extend or cancel the Campaign Period without prior notice.

Eligibility

• The Promotion is open to all Malaysian Citizens of 18 years old and above with Malaysia Identity Card; except Senheng’s employees (and their immediate families), its related agencies, retailers and dealers.

Payment

• Customer acknowledges, understands and agrees that all transactions are between Customer and iPay88. Customer is not allowed to cancel the order, change the selected device color or model and the selected store once Customer has successfully completed and confirmed the transaction via iPay88.

Privacy

• By providing Customer's personal data, Customer is indicating that he/she has read, understood and agreed that his/her personal data will be recorded, stored or otherwise processed in accordance to Senheng's Privacy Policy available at https://www.senheng.com.my/privacy-notice Senheng Electric (KL) Sdn Bhd reserves the right to change or revise or any part thereof or any part of the applicable terms and conditions from time to time, with or without any prior notice.

The Buy One Get One Promotion is organized by Senheng Electric (KL) Sdn. Bhd.

The Promotion is on a first come first served basis, and while stocks last.

Duration

• The Campaign will run from 4 Mar 2023, 00:00:00 to 31 Mar 2023, 23:59:59. Senheng reserves the right to shorten, extend or cancel the Campaign Period without prior notice.

Eligibility

• The Promotion is open to all Malaysian Citizens of 18 years old and above with Malaysia Identity Card; except Senheng’s employees (and their immediate families), its related agencies, retailers and dealers.
• This Promotion is only applicable to the following selected Trade-In Devices:
  1. Galaxy S20 Ultra
  2. Galaxy S21 Ultra
  3. Galaxy S22 Ultra
  4. Note 10 Plus
  5. Note 20 Ultra
  6. iPhone 11 Pro/ Pro Max
  7. iPhone 12 Pro/ Pro Max
  8. iPhone 13 Pro/ Pro Max
  9. iPhone 14 Pro/ Pro Max

(collectively referred to as “Targeted Devices”.)

Participating Store

• Senheng Official Retail / senQ Digital Station Official Retail
• Senheng Outlets / senQ Digital Station Outlets
• Senheng x Samsung Premium Experience Store

Promotion Mechanism

• Online:
  1. Purchase the Galaxy S23 Ultra (256GB) with booking deposit of RM100 or fully payment.
  2. Purchase and check out at retail, walk in to chosen Senheng/senQ outlets to trade in your "Targeted device" and make balance payment at outlet.
  3. Receive an extra Galaxy S23 (128GB).
• In-store:
  1. Bring your old "Targeted device" to Senheng/senQ Outlet
  2. Purchase the Galaxy S23 Ultra (256GB) and Trade in your old Ultra Device
  3. Receive an extra Galaxy S23 (128GB).

Availability of promotion is subject to the condition of the targeted device(s). the grading tier is as follows

Payment

• Customer acknowledges, understands and agrees that all transactions are between Customer and iPay88. Customer is not allowed to cancel the order, change the selected device color or model and the selected store once Customer has successfully completed and confirmed the transaction via iPay88.

The trade-in transaction is between CompAsia and customers in accordance with CompAsia’s terms and conditions.

Personal device locks (PIN, passcode, fingerprint, facial) and accounts must be removed before the trade-in of device happens.

This Promotion is not stackable with other promotions except Purchase with Purchase Promotion.

Free device(s) / actual promotion(s) availability is subject to the respective Participating Stores. Customer is advised to check with store sales person to confirm the promotion type and/or availability of the free device prior to purchase.

By participating in this Promotion, Customer fully and unconditionally agrees to and accepts the Terms and Conditions stated herein and the decisions of Samsung on every aspect of this Promotion shall be final and binding.

This Promotion is not valid in conjunction with other promotions, vouchers or discounts

Senheng reserves the right to amend these Terms and Conditions without prior notice to the extent permitted by law. Changes to the Terms and Conditions shall become effective as soon as they are displayed in Senheng's website.

PlusOne Benefit

(P1 - EXTRA 1 YEAR WARRANTY) How can I enjoy extra 1 year warranty?

• New Member = You need to sign up for our P1 membership (here) and pay a membership fee of RM12. Upon successful sign up, login to your account and start to make the purchase in order to ensure that your pre-order entitles for the Extra 1 Year Warranty.
• Existing Member = You need to ensure that you login to your account and start to make purchase in order to ensure that your purchase entitles for the Extra 1 Year Warranty.

Warranty

What is the warranty for this Samsung Galaxy S23 Series?

• Non P1 member = Customer who is non P1 member will only entitle 1-year manufacturer warranty for smartphone in this campaign.
• P1 member = Customer who is already an active P1 member will enjoy 1-year manufacturer warranty, and on top, addition 1-year P1 warranty from Senheng (1 year + 1 year) for smartphone in this campaign.

After purchasing the item and receiving my device, how do I activate the warranty?

• The warranty of the device will start after the order has been invoiced and as of when the device has been activated.

Can I change the device color during store pick up?

• Yes, you can. Just inform our sales partner for the change of colour and they'll assist you with the exchange process. However, it is strongly dependent on stocks availability.

Payment

Can I make my order via Buy Now Pay Later (BNPL) payment mode?

• Yes, you may make via Atome, PAYLATER at both online and retail stores. myIOU, Senheng PayLater by Aspirasi, SPayLater by Shopee only applicable at retail stores.

Others

(ACCESSORIES) During store pick-up, can I purchase Samsung Galaxy S23, Samsung Galaxy S23+, Samsung Galaxy S23 Ultra related accessories?

• Yes you can, all you need to do is to speak to our in-store sales personnel or call to Customer Care Centre for any inquries.